Broadband down

[GrazerX]

Diagnosed - fibro optic cable cut by Gardener!

[sabelo-TT]

Hello there @GrazerX, 

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Thanks. 

[ferguson]

Well OK, that will be up to the engineers to determine.

[GrazerX]

It's hard to blame the gardener. It was all quite overgrown so he couldn't see and the cable was sitting well above ground level. I would have thought the cable should have been buried.

[ferguson]

@GrazerX 

It can be fixed of course and TalkTalk should pick this up and arrange it for you. From what you have described though it is something that is likely to be chargeable, not the network supplier at fault. Perhaps you can try and recover any costs from the gardener, if they are reputable and insured?

[DJI_MINI_3]

That's a ball-ache, I bet they won't be coming back.

[GrazerX]

I've just discovered the issue. Cable in garden has been cut by gardeners

[DJI_MINI_3]

What lights a showing on the ONT?