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Broken fibre cable

Joshcole
Participant
Private Message TalkTalk

on ‎21-08-2024 12:23 AM

Message 9 of 9

My fibre cable from the telegraph pole has snapped and is currently lose on the road

i I have rang city finer and they said to get in touch with my internet provider but it’s proving difficult 

Labels:
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8 REPLIES 8

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Joshcole

on ‎22-08-2024 09:44 AM

Message 1 of 9

Excellent.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Joshcole
Participant
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎22-08-2024 09:40 AM

Message 2 of 9

I can confirm this has been sorted thank you

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Joshcole

on ‎22-08-2024 07:44 AM

Message 3 of 9

Hi

 

I've been advised by Cf that this issue should be resolved, Can you confirm ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Joshcole

on ‎21-08-2024 01:58 PM

Message 4 of 9

hi @Joshcole 

 

City Fibre have scheduled an engineer for 22nd (tomorrow) AM.  Can you make sure that someone over 18 is available for the engineer please.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Joshcole

on ‎21-08-2024 11:14 AM

Message 5 of 9

Hi

 

Are you able to take a picture of the snapped cable and PM this to me, so I can attach to the report to CF.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Joshcole
Participant
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎21-08-2024 11:06 AM

Message 6 of 9

Thank you, do you have idea on a timeframe?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-08-2024 10:57 AM

Message 7 of 9

Hi

 

I've asked that this is logged out to City Fibre for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-08-2024 12:25 AM

Message 8 of 9

Staff will pick this up during the day, @Joshcole.

 

 

Gliwmaeden2, a fellow customer.
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