Call Safe and Full Fibre

[wgcuser]

Hello TalkTalk,
On July 18th I received an email from you about FTTH upgrade to my service, in it you said ".... but there will be no change to your current contract, monthly bill, telephone number, or extra services".
The change to full fibre has now taken place without any problem.
Recently I tried to get some information from the CallSafe, only to find that the service is discontinued.
"You currently have Digital Voice, which uses your broadband connection instead of a traditional landline. Because of this, CallSafe is not available on your service."
So effectively there is a change to my service.
Please can you assure me that:-
1. The FTTH contains a service similar to CallSafe.
also:-
2. What is the 'magic' that keeps the spammers and timewasters away from my phone?
3. How should I accept / reject callers?
4. Can I get a listing of Accepted / Rejected numbers?
5. Does the FTTH system make any use of the old CallSafe Accepted / Rejected numbers?
6. What does a NEW caller hear when dialling my FTTH phone?

[nomfezeko-TT]

Thank you for getting back to me, should you need further help, please feel welcome to reach out. Please enjoy the rest of your day. 

[wgcuser]

@nomfezeko-TT 

I think you can call this matter CLOSED. 

Thanks to:-

@KeithFrench , @Gliwmaeden2 , and @kanya-TT  for their comments

BR

[nomfezeko-TT]

Hi there @wgcuser, please kindly let us know if you still need further clarity or support regarding your query.  

[wgcuser]

@KeithFrench 

@Gliwmaeden2 

Thanks for your comments my FTTC was upgraded to FTTH on August 8 and at the same time the "BT phone" was unplugged from the Open Reach Socket and is now plugged into a new SagemCom Router - calls come through as before. 

@Gliwmaeden2   looking  at My Account:-

Last Caller Barring (free) - Option not visible.

Anonymous Caller Reject - extra £3.00 / month (I'll have to think about that!!)

[KeithFrench]

Hi @wgcuser @Gliwmaeden2, I have never used Call Safe or the Digital Voice app, so I cannot comment, I am afraid. 

[Gliwmaeden2]

It says it's not possible to register even for existing customers at the moment, @wgcuser.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

If you don't have the Eero, you won't be using your mobile for managing calls, as I understand it. 

If you have the Hub 3 and registered that you wanted Digital Voice when you ordered the upgrade to VOIP your landline phone should simply work by being plugged in directly to it in the slot in the router.

Hoping @KeithFrench or @ferguson can confirm this or clarify accordingly. 

[wgcuser]

@kanya-TT

@Gliwmaeden2 

Thank you for you for your replies.

Possibly I should have asked the direct question "what prevents scammer calling my 70 year old landline number and starts the age old tale of faults etc.......?  Previously Call Safe would identify a new number calling and the user would be identified to me for accept or reject.

Call Safe worked when my connection was Fibre to the cabinet, now the connection has been extended to the house - No Call Safe!

I am perplexed by the following statement:-

"The Digital Voice App is now only available to existing users who have already registered for access to the app. New registrations for new and existing customers are not possible at this time."

Am I a 'new customer'? Sounds to me that I may not have access to the Digital Voice App?

I'm the Talktalk account holder (since the days of Tiscali) with Andoid mobile. Would my partner also have access to Digital Voice via their Android Mobile?

[Gliwmaeden2]

@wgcuser, they seem to be withdrawing the Callsafe service for "new customers" anyway:

 Having an upgrade to Full Fibre probably counts as a "new service", despite them not making changes to your contract at this time - you are basically on new infrastructure etc.

Check in My Account to see whether you can add Last Caller Barring (free) and / or Anonymous Caller Reject (£3.00 per month).

Details of these can be found through the forum search engine. 

If you have any doubts about adding them, call 03451 720088 or use Chat for help,  as My Account features don't always function well these days from the customer end:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You can also ring 03451 720074 [9am -7pm] for support relevant to your Full Fibre service. 

[kanya-TT]

You are also welcome to see the link below for more clarity. 

TalkTalk Digital Voice App

Kanya

[kanya-TT]

Hello, @wgcuser. While we don’t have CallSafe available with this package, we do offer an app that includes features to help you manage how you make and receive calls.

It's essential to utilize the app. Below is a summary of what you need to know.

1. Registering for the Service
Make sure to activate your Digital Voice App on My Account.

2. Making Calls
In the app, you can go to the Phone tab to make calls or check your Call History, with all your mobile contacts accessible. When you call someone with caller ID, they will see your TalkTalk phone number. To make a call, simply select a contact or use the Dialler icon to enter a number.

3. Receiving Calls
When someone calls your TalkTalk home phone number, the TalkTalk Digital Voice App will ring, giving you the option to accept or reject the call. The call will be labeled as TalkTalk Digital Voice Audio, indicating it’s for your home phone. Both your mobile device with the app and your home phone connected to the Wi-Fi Hub 2/Digital Voice Adapter will ring, allowing you to answer on the most convenient device. This feature enables you to receive calls while on the go, without needing to stay at home.

4. In-Call Features
During a call on the app, you can use the following features:

• Mute your microphone.
• Access the Keypad.
• Turn on the Speaker to hear the call through your phone's speaker.
• Put the call on Hold.
• Receive another call while already on a call.

The TalkTalk Digital Voice App will give you the option to:

• Hold the current call and answer the new call.
• End the current call and answer the new call.
• Ignore the new call.

5. App Features
Favourites
If you tap the Star icon on a contact’s entry, you can add that contact to Favourites. Favourite contacts will appear in a banner at the top of the Contacts tab, making it quick and easy to call your preferred people.

Call Notification
On Android devices, when you minimize the call window, a notification banner at the top of the screen will show the active call.
On iOS devices, the call notification banner will display at the bottom of the Phone tab.

Profile & Settings
By tapping the Cog symbol in the top right, you can access your Profile & Settings page. Here, you can manage Call Options, Contacts, Account, and Analytics. You can also configure your profile, set notification preferences, and report any issues on this page.

Call Manager
This option in the app settings allows you to determine how incoming calls are handled.

Kanya