Caller ID not working

[MichaelJD]

Hello 

I have just purchased Full fibre 150.

I was sent a eero6 router and a DVA for my phone. I was worried when I saw only one output on the router as I have a few devices hard wired to current router. 

I purchased a GB net gear mini switch to fix the issue. But now I see I don’t have Caller ID

is my mini switch causing the issue?

many thanks

michael

[Michelle-TalkTalk]

Hi Michael,

I'm sorry for the delay. Does the Caller Display service work when the switch is removed? Does Caller Display show as active when you log into your My Account?

Thanks

Michelle