Cannot change CORRESPONDENCE address on onlineaccount-

[StevieG63]

Cannot proceed with full-fibre, as CORRESPONDENCE email address on account is wrong, an old Wanadoo one, TalkTalk passed on to I.T.

Current email is a Talktalk one.

Seems to be no way of changing it?

[Mandisa-TT]

I will be more than happy to also check on my end if I will be able to update the details for you. Please send a private message with the email address that you want updated or you can put the email address on your profile under private note. 

[Mandisa-TT]

Absolutely — we all want things to run smoothly! 😊
These issues don’t happen often, but when they do, we make sure they’re sorted as quickly as possible. 

They’ll update your correspondence email address for you, and once that’s completed, you’ll be able to continue with your Full Fibre order without any issues.

[StevieG63]

Thank you!

Sure it will be sorted!

Hopefully this does not happen too much, we just want an easy life!

[Mandisa-TT]

Not a problem, I have accessed your account, and I do see that an escalated has been created on your account to have this updated for you.

[StevieG63]

Many thanks, Mandisa!

Wondered if anyone else has had similar issues.

Had another look at my account, but unable to change it - so frustrating!

Hopefully the I.T. specials team will sort it!

[Mandisa-TT]

Just a quick note to let you know that I’ve removed your email address from your public post. This is to protect your security and privacy, as we strongly advise against sharing any personal information on the Community forum.

[Mandisa-TT]

Hi @StevieG63 I will be able to assist you with your query.