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Cannot set up an eero6 account

gswainyboy
Team Player
Private Message TalkTalk

on ‎12-10-2024 07:20 PM

Message 6 of 6

I have switched to 150 Full Fibre and received the Amazon eero 6 . I downloaded the app to my phone but when trying to set up the eero account it will not accept mt email address or phone number. It says 'Please put in a correct email address' or 'Please put in a correct phone number' both of which are correct 

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5 REPLIES 5

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎14-10-2024 10:50 AM

Message 1 of 6

Hi gswainyboy,

 

How are you getting on. Has the advice from Gliwmaeden2, ferguson and Keith helped?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk
In response to KeithFrench

on ‎13-10-2024 02:01 PM

Message 2 of 6

@KeithFrench 

I was going to get to that if required, pending a response from the OP.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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KeithFrench
Community Star
Private Message TalkTalk

‎13-10-2024 11:41 AM - edited ‎13-10-2024 11:54 AM

Message 3 of 6

You do not have to use your Amazon account unless you later want to integrate the eero with an echo dot etc.

 

To create an eero account, first select the country & then enter the mobile number omitting the initial 0, so 071234 XXXXXX becomes 71234 XXXXXX. In addition to this your email address is required. The default option next is we’ll send a verification code to your phone number. Once received, enter this code on the verification screen on the app to create your account.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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ferguson
Community Star
Private Message TalkTalk

on ‎12-10-2024 07:49 PM

Message 4 of 6

@gswainyboy 

Are you using your Amazon account details?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎12-10-2024 07:24 PM

Message 5 of 6

Check that there are no empty spaces if it's auto completed etc, @gswainyboy.

 

Staff will respond after the weekend. Chat is open on Sunday, after 9am:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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