I have a problem when I sign on to my account and use TalkTalk Chat.
When I post a message on TalkTalk Chat it displays a different name to my name.
My daughter in law borrowed my laptop to contact TalkTalk about an upgrade as her computer was faulty. Ever since, when I use Chat under my log-in, her name appears as the person posting messages.
At the TalkTalk end the agent can see it's me from my log-in but It causes confusion every time I want to contact TalkTalk by Chat which is my preferred method of communication. I have to tell the agents it is me who is on Chat and not my daughter-in-law.
When I contacted TalkTalk I was told the problem couldn't be fixed. I was then told to use the Chat without logging on then try again by logging in with my sign on. This didn't work. .
Does anyone know what the problem is and what needs to be done to get it fixed?
Thanks.
Fraser
