I'm looking to sign up to Fibre 900 with TalkTalk as a new customer, in a CityFibre area. The key benefit of CityFibre is symmetric upload and download speed. However, after having spent two hours speaking to Sales and Live Chat, no-one has known anything about this.
Other providers like Vodafone are crystal clear on their website that they can provide symmetric up and down. The thing is, I think there's a high chance that TalkTalk are talking themselves out of a sale by getting their FTTP CityFibre upload speed wrong on their website and checker, and that their Fibre 900 plan in a CityFibre area will actually deliver an upload speed of ~900 Mbps. Technically there's no reason it shouldn't – but there's still a possibility they throttle it back. This has been talked about before on this forum and elsewhere online.
I'm hoping someone from TalkTalk can confirm that if I order Fibre 900 in a CityFibre area (I'm happy to speak directly and give the address), that the upload speed will be faster than cited.
Michelle-TalkTalk, if you're out there, I think you're the only person at TalkTalk I've seen acknowledge this, so please help TalkTalk make a sale!
(Edit: and just for context, per the suggestion in the above thread, I did try to talk to the Future Fibre Team by Live Chat. I was told that only existing customers can talk to them.)
