Constant solid orange light

[Mycjets]

Hi. 

Today my router shows a constant orange light. No connections possible. Reset, left for several minutes, rebooted still same problem. Checked all cables and connections. Unplugged then and popped back in. Rebooted, still same problem. Requested a line check via talk talk, states no issues.

Really stuck now and need to get back online a quicky. 

Any support greatly appreciated. 

Thanks. 

N

[Mandisa-TT]

I completely understand, to get a new router since you are out of contract, you can renew your contract or upgrade your package. Or we can order a new router at a discounted price.

You have expressed that you are not happy, I have sent you a private message with our complaint process.

[Mycjets]

mmm not a great response for me. 

The device is faulty and this is a sticking plaster approach from talktalk. Clearly there is a problem and its unsupported out of date hardware despite you hiding behind terms and conditions.

Though I appreciate your support today I am not happy about this. My only option is to purchase the later model and try another ISP.

N

[Mandisa-TT]

Yes, we have completed the checks and the router if working, as per our terms and conditions we can only replace a faulty/ damage router, If you continue to face issues, please let us know so we can perform further checks on your connection.

[Mycjets]

The tests you did was on the DG8041 and was supplied by you.

[Mandisa-TT]

@Mycjets please confirm if the router you have mentioned you have received it from us?

[Mandisa-TT]

Thank you @Gliwmaeden2 

[Mycjets]

Hi

Sorry the router is DG8041W-2.T5 not the sagecom.

N

[Mandisa-TT]

Regarding the connectivity issue you experienced yesterday, an orange light typically indicates that the router is not connected to the internet. This can occur for several reasons, including network outages or connectivity issues. If you continue to face issues, please let us know so we can perform further checks on your connection.

[Gliwmaeden2]

@Mycjets, can you clarify for me: which router did you get the tests done on with staff?

The Huawei DG8041W is NOT the same brand as the Sagemcom that you first mentioned, though they look similar. 

The Huawei is no longer supported with new firmware etc, but the Sagemcom would be.

Just wasn't entirely clear, reading through the thread, which router you were running for the tests.

[Mycjets]

can tell me the router now used by talktalk in place of this old one?

AND what was the issue with me not having internet all yesterday with orange light ?

[Mandisa-TT]

I understand your concerns regarding the Huawei DG8041W router and appreciate your feedback about its age. Our checks indicate that your router is functioning properly at this time. However, if you experience any further issues, please reach out to us immediately, and we will conduct additional checks to troubleshoot the problem.

Regarding the device, I understand that newer models are available, and we recognize the advancements in technology. Unfortunately, we cannot send a replacement router free of charge unless a fault is detected during our diagnostics.

[Mycjets]

???? what ???? you've finished?

[Mandisa-TT]

We have sent the digital email successfully to your email address, You will receive it shortly.

[Mycjets]

Yes it is connected but I'm positive it won't be for long as this router is old.

I see TalkTalk no longer provides the Huawei DG8041W model as a standard issue router; it is now an unsupported device. The modern replacements offered by TalkTalk for their broadband services are typically models from the Sagemcom FAST series or Amazon eero.

Why are you trying to keep this old technology going when it could be easily be replaced?

[Mandisa-TT]

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[Mandisa-TT]

The router has successfully connected to the Internet after the reboot.

We can now continue to work with you to investigate the issue you've reported to us.

[Mycjets]

its already connected

[Mandisa-TT]

Thank you, As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner then we'll be able to progress once we see it connect.

[Mycjets]

I have factory reset.

[Mandisa-TT]

I completely understand however, it is part of the checks. Please reset your router via the 'Reset' pin hole on the back. To do this you'll need a pin, straightened paper clip or other tool that fits in the hole, which you'll need to hold in for 30 seconds.