Contacting TalkTalk

[TonyM10]

I am having to use the Community Pages because I  cannot get any reply when I try to email talktalk

Emails to these addressed have been ignored

concerns@talktalkplc.com, info@consumer.talktalk.co.uk, or   phishing@talktalk.co.uk  to which I’ve forwardwd some phishing but without a response

What email address should I use.  I cannot find one on the help pages.

ALSO

I cannot see where I can start a Live Chat (ie online) with you.  Where is it?

[TonyM10]

Thank you. I will await a response in due course. meanwhile i'll sign off around 

 today Tuesday

bye

[Arne-TalkTalk]

I will feed this back 

[TonyM10]

My email to you were about receiving numerous phishing emails a few I reposted, and but they seem to have ceased, so all is ok for now

But why can't i just communicate with you directly and you reply by email?

If the addresses I've already used are monitored, why don't a simply get a reply by email, instead of my having to use community help? it's very frustrating.

[Arne-TalkTalk]

All those addresses are monitored, but if you are reporting phishing emails they will investigate and block the sender and wouldn't respond, is there a specific question you need answering ?

[TonyM10]

Hi,

I simply want an email address for help form talktalk. 

Emails to these addressed have been ignored

concerns@talktalkplc.com, info@consumer.talktalk.co.uk, or   phishing@talktalk.co.uk  to which I’ve forwardwd some phishing but without a response

What email address should I use.  I cannot find one on the help pages.

NB I am new to using the community pages. Do I now just waith for a reply

[Arne-TalkTalk]

What can we help you with?  give us as much information as you can and we can look into it. 

[Gliwmaeden2]

@TonyM10, if you lose track of Chat, just put it in the forum search engine. Something like "contact" also works to bring up this result:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529