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Contract length increased

Brian65
Participant
Private Message TalkTalk

on ‎02-11-2023 05:00 PM

Message 3 of 3

Full fibre was installed in late October and all seems to be working.

However after looking in my account, I see that my contract has been renewed for another 18 months, it was due to finish in June 2024 and now runs until April 2025. I was not informed it would be renewed and it was TalkTalk's idea to install full fibre not mine.  Anyone else found this?   

Brian
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎03-11-2023 01:29 PM

Message 1 of 3

Hi @Brian65

 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Divsec
Community Star
Private Message TalkTalk

on ‎02-11-2023 06:07 PM

Message 2 of 3

Hi @Brian65 looks like your previous contract was replaced with a new one, do you have any emails from Tt advising of this or the contrary? Your post has been escalated and you should hear tomorrow from the team who can help you. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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