NEED SOME HELP?

Haji11 · ‎17-07-2025

I got cut off last night, I had no notice of needing to renew. How do I get back online quickly please?

siphosethu-TT · ‎18-07-2025

When it comes to running a line check they'll have to call in as they are on a full fibre package, whoever will be running the line check will also need them to be responsive as well. I've provided the number below should a line check be needed.

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

fr8ys · ‎18-07-2025

@siphosethu-TT as @Gliwmaeden2 has said, i don't think the contract is the issue here as the customer has been cut off and needs their line checking.

Can you trace their account as they have not completed their profile and do the necessary check on the line or do you need to wait until they come back and complete this?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

siphosethu-TT · ‎18-07-2025

Hi there @Gliwmaeden2, if needed I can help as I know my way around recontracts. 😇

Gliwmaeden2 · ‎18-07-2025

@siphosethu-TT,

Is it now the case that forum staff are authorised to set up new contracts or are you only able to suggest that Talktalk sends something in "offers and updates"?

It has not been the case for many years that the forum team could do this, so is this a change?

Or has @Haji11's connection simply developed a fault or been cut off by error?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

siphosethu-TT · ‎18-07-2025

Hi there @Haji11, if you are looking to renew, I can have it actioned for you right away. Thanks

fr8ys · ‎17-07-2025

TalkTalk do not cut people off at the end of a contract. The service continues but at the standard price.

If you've lost your service its probably due to a fault.

Is your phone working?

Have you tried turning your router off for 30 minutes to start a new session.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

Contract renewal