DVA not working

[JJ12345]

My Grand stream HT801 does not work when I have Network Switch between it and my Eero router. As Eero only just one ethernet out really want a hub, but when I got one the Phone line then says it isn't registered.

[Michelle-TalkTalk]

Hello,

I'm glad to hear this 🙂

Michelle

[JJ12345]

Yes that has sorted it, thank you!

[Michelle-TalkTalk]

Hi Julian,

No problem. There are 2 ports on the eero, in one port connect the DVA (digital voice adapter) and in the other port connect your switch. You can then connect more ethernet devices directly at the switch. Does this work?

Thanks

Michelle

[JJ12345]

Hi Michelle,

I'm not fully sure I understand Debbie's suggestion. Please could you give me a little more detail.

Thanks,

[Michelle-TalkTalk]

Good afternoon Julian,

Thanks for the update. Did you also try what my colleague Debbie suggested?

If you connect the dva in one port and the switch for the other devices in the other port does this work?

Thanks

Michelle

[JJ12345]

Hi Debbie, 

The connection I tried, was  from Eero to Network Switch then out of Network Switch to DVA, and this did not work. Changing the ports did not change the outcome

Thank,

Julian

[Michelle-TalkTalk]

Hi Julian,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Julian

Thanks for your reply.

If you connect the dva in one port and the switch for the other devices in the other port does this work?

[JJ12345]

Hi,

Yes, I have taken the Network Switch out, and now the phone line is working

Thanks,

Julian

[Debbie-TalkTalk]

Hi JJ12345

Just to confirm, does it work if you connect without the network switch?