DVA requested twice still waiting

[sukie13]

I have had full fibre 150 for some time but when I renewed my contract TalkTalk sent me an Eero 6. it works fine but they did not add a DVA which I require for my landline. I have spent several hours on chat and requested it twice. Each time I was promised it had been ordered but I am still waiting to receive it.

[Chris-TalkTalk]

Hi sukie13,

Thanks for updating your profile. I've ordered the DVA, it should be with you within a couple of working days

Chris

[sukie13]

I have updated my profile. The DVA has been promised twice now but I still haven't received it. 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl