Delayed FTTP install, zero/bad communication
on 19-12-2024 04:48 PM
Message 69 of 69
My FTTP install needs a dig for a lead in duct, which I already knew as my copper line is partially direct in ground. It took Openreach a week to come out to do the preinstall/survey, and obviously my install is now delayed.
But I have received no communication it was delayed, the first I knew it was delayed is when I logged into my account.
So I started a chat to see what kind of ETA the delay would be, all that happened was the chat rep copied a note on the Openreach system that said the job would be passed on to someone after 5 days and to check back in 5 days (I guess is for talk talk to check back with Openreach in 5 days).
At this point I am seriously having to consider whether to keep with this, with no kind of indication of timescale it might just be less hassle to accept virgin media retention offer.
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68 REPLIES 68
on 28-02-2025 09:23 AM
Message 1 of 69
Hi pete,
I'm glad to hear this and thanks for letting us know.
Thanks
Michelle
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on 28-02-2025 09:21 AM
Message 2 of 69
Just to let you all know @Chris-TalkTalk @Debbie-TalkTalk @Michelle-TalkTalk @Karl-TalkTalk this is now resolved 🙂
Thanks for your help and have a great day.
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on 11-02-2025 03:14 PM
Message 3 of 69
Thanks I am waiting for an update, which I was led to believe would be by the end of day today. I am not holding out much hope to be honest.
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on 06-02-2025 12:04 PM
Message 4 of 69
The team have confirmed that they have made contact with you and provided you with the latest update.
Thanks
Debbie
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on 06-02-2025 09:34 AM
Message 5 of 69
Disappointing
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on 06-02-2025 06:39 AM
Message 6 of 69
I'm really sorry about this. I've contacted the team now and I will post back here as soon as I have further information.
Thanks
Debbie
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on 05-02-2025 05:23 PM
Message 7 of 69
No one contacted me
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on 05-02-2025 01:28 PM
Message 8 of 69
still not heard anything.... 😥
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on 05-02-2025 09:48 AM
Message 9 of 69
Hi pete,
We've received an update to advise that you should be contacted today.
Thanks
Michelle
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on 04-02-2025 06:25 PM
Message 10 of 69
😠no contact today
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on 04-02-2025 09:03 AM
Message 11 of 69
Still got my cable line active, but this is not a great experience at all.
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on 04-02-2025 07:08 AM
Message 12 of 69
I'm really sorry to hear this.
I've contacted our CEO's team and asked them to contact you ASAP.
Thanks
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on 04-02-2025 06:25 AM
Message 13 of 69
Pete this thread is a shocker does your old copper Internet still work or have you been without Internet all this time?
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on 03-02-2025 04:26 PM
Message 14 of 69
@Chris-TalkTalk Can you please ask for the follow up from the CEO team, this getting beyond funny.
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on 03-02-2025 02:19 PM
Message 15 of 69
*Bump*
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on 02-02-2025 05:34 PM
Message 16 of 69
Not heard anything for over a week, can you ask them to give me a call please. Thanks
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on 29-01-2025 08:51 AM
Message 17 of 69
Thanks Michelle no problem, I’ll wait for their response. Hopefully they will get back to me this week.
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on 29-01-2025 08:32 AM
Message 18 of 69
Hi pete,
Have our CEO Team not been back in touch? Once a complaint is under investigation with the CEO complaints team then we wouldn't be able to get involved on the community.
Thanks
Michelle
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on 29-01-2025 08:27 AM
Message 19 of 69
was there any update from openreach on the 24th?
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on 23-01-2025 01:26 PM
Message 20 of 69
No problem Pete, thanks for letting me know 🙂
Chris
Chris, Community Team
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