Delayed FTTP install, zero/bad communication

[pete-gonnella]

My FTTP install needs a dig for a lead in duct, which I already knew as my copper line is partially direct in ground. It took Openreach a week to come out to do the preinstall/survey, and obviously my install is now delayed. 

But I have received no communication it was delayed, the first I knew it was delayed is when I logged into my account.

So I started a chat to see what kind of ETA the delay would be, all that happened was the chat rep copied a note on the Openreach system that said the job would be passed on to someone after 5 days and to check back in 5 days (I guess is for talk talk to check back with Openreach in 5 days).

At this point I am seriously having to consider whether to keep with this, with no kind of indication of timescale it might just be less hassle to accept virgin media retention offer.

[Michelle-TalkTalk]

Hi pete,

I'm glad to hear this and thanks for letting us know.

Thanks

Michelle

[pete-gonnella]

Just to let you all know @Chris-TalkTalk @Debbie-TalkTalk @Michelle-TalkTalk @Karl-TalkTalk this is now resolved 🙂

Thanks for your help and have a great day.

[pete-gonnella]

Thanks I am waiting for an update, which I was led to believe would be by the end of day today.  I am not holding out much hope to be honest. 

[Debbie-TalkTalk]

Hi @pete-gonnella 

The team have confirmed that they have made contact with you and provided you with the latest update.

Thanks

Debbie

[pete-gonnella]

Disappointing 

[Debbie-TalkTalk]

Hi @pete-gonnella 

I'm really sorry about this. I've contacted the team now and I will post back here as soon as I have further information.

Thanks

Debbie

[pete-gonnella]

No one contacted me 

[pete-gonnella]

still not heard anything.... 😥

[Michelle-TalkTalk]

Hi pete,

We've received an update to advise that you should be contacted today.

Thanks

Michelle

[pete-gonnella]

😠no contact today 

[pete-gonnella]

Still got my cable line active, but this is not a great experience at all. 

[Debbie-TalkTalk]

Hi @pete-gonnella 

I'm really sorry to hear this.

I've contacted our CEO's team and asked them to contact you ASAP.

Thanks

[DJI_MINI_2_SE]

Pete this thread is a shocker does your old copper Internet still work or have you been without Internet all this time? 

[pete-gonnella]

@Chris-TalkTalk Can you please ask for the follow up from the CEO team, this getting beyond funny.  

[pete-gonnella]

*Bump*

[pete-gonnella]

Not heard anything for over a week, can you ask them to give me a call please. Thanks 

[pete-gonnella]

Thanks Michelle no problem, I’ll wait for their response. Hopefully they will get back to me this week. 

[Michelle-TalkTalk]

Hi pete,

Have our CEO Team not been back in touch? Once a complaint is under investigation with the CEO complaints team then we wouldn't be able to get involved on the community.

Thanks

Michelle

[pete-gonnella]

was there any update from openreach on the 24th?

[Chris-TalkTalk]

No problem Pete, thanks for letting me know 🙂

Chris