Good evening,
At a bit of a loose end as I have not been given much information from Talk talk beyond the title of the topic.
We had an engineer visit scheduled in the 5th of September but had not received the router or any equipment at this point.
On the 5th I co tacted talktalk as the engineer had not arrived and was told there was an external issue and that it would take a week or so to be resolved.
I rang to enquire what the actual external issue was, as the house had full fibre broadband installed before we moved in (not a new build) and the previous owner demonstrated her full fibre broadband with plusnet.
When I rang I kept being told that it was with the service delivery team and that was about it.
It isn't ideal as me and the other half both work from home and thus now need to commute some distance to an office.
Is there anyway of finding out what the external issue us exactly, and how long this can go on for?
We don't want to be waiting months and wondered if we can cancel if they fail to provide Internet access to our house within a certain time frame.
