Different router will not connect

[Carolinebiscuits]

Talk talk router had died, I have a TP link archer a7, but unable to get it to connect. I have tried PPoE and dynamic up in the setting on the WAN port, set the vlan id to 101 and still no joy. Any help would be really appreciated 

[sabelo-TT]

@Carolinebiscuits, just checking to see if you have managed to get in touch with our Full Fibre team regarding the router issue. 

[KeithFrench]

The problem could well be that with CityFibre a particular profile must be set by the Full Fibre Helpdesk before it has any chance of connecting. I do not know which profile needs to be selected for a 3rd party router, maybe "T", but that is just a guess.

If the TalkTalk router is dead, it can be replaced, again, probably from the FF Helpdesk.

[mandisa1-TT]

Hi there @Carolinebiscuits Please contact the full fibre team on 03451720074  - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed they will run diagnostic checks to detect the fault and advise you further.

[Carolinebiscuits]

City fibre, I think it’s the cable that came with it. I have tried a cat6 and still no joy. I can see packets going out but nothing coming back. Just tried another router with openwrt and still no joy. All four lights are on the ONT

[ferguson]

I wouldn't have thought so. I take it you have connected the WAN port to the ONT by an ethernet cable of at least Cat5e standard? Dynamic IP should do it. Just to check: do you have an Openreach, or City Fibre connection? 

[Carolinebiscuits]

Thanks, that’s what I have been trying. Could the router be too old? 

[fr8ys]

Have you seen these instructions?

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Bear in mind that all fibre, fttc and fttp are fibre settings. This often catches people out who are on fttc packages.