cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Digital voice app is not available - any alternative?

cfpg02
First Timer
Private Message TalkTalk
Message 9 of 9

Hi all.

Belatedly I went to try and set up the digital voice app so I could get incoming landline calls on my iPhone. But since October it's no longer available. I can download it but Talk Talk won't let me create an account / password.

Are there any suggestions for alternatives or how to get round this issue?

TIA

 

0 Likes
8 REPLIES 8

Message 1 of 9

@cfpg02 I'm really sorry and if there was a way we would assist. @ferguson Thank you for the support. 

Phili
0 Likes

Message 2 of 9

Products come and go I'm afraid. I imagine TalkTalk made a business decision that this was no longer worth supporting. 

0 Likes

cfpg02
First Timer
Private Message TalkTalk
Message 3 of 9

@ferguson 

Then I seem to have no way forward. It is perverse that TT can offer this to some while denying it to others and there is no effective way of challenging and changing that strange situation.

0 Likes

Message 4 of 9

It is not a regulated service.

0 Likes

cfpg02
First Timer
Private Message TalkTalk
Message 5 of 9

@Philile-TT

This seems totally unfair. Had I registered earlier I would be able to use the app, as I'm sure many talk talk customers do. I pay for the same service as them but cannot now use the app and receive the same service. How can talk talk justify providing a service to some customers but not others? This is unacceptable. 

I think I'll have to complain to the regulator.

0 Likes

Message 6 of 9

Hi there @cfpg02 I am sorry to hear that you could not be able to get the voice app as @ferguson has mentioned there is no other way. @Gliwmaeden2 thank you providing detailed information. 

Phili

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 9

@cfpg02, their advice page was updated on 29th October:

 

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/TalkTalk_Digital_Voice_A...

 

1000029277.jpg

Gliwmaeden2, a fellow customer.
0 Likes

ferguson
Community Star
Private Message TalkTalk
Message 8 of 9

Simple answer: no. 

0 Likes