EERO 6 PRO NOT RECEIVED WITH FIBRE 900?

[lewis3112]

Hi There,

I signed up for the Fibre900 package over a year ago now, and was told at the time that I would receive an EERO 6 PRO as part of my package. Well at the time of instillation I never received my EERO and instead they just used my old talk talk router. I’ve used that old talk talk router ever since, having never been delivered my new EERO. 

I tried to log a ticket with support at the time, but never had any luck despite trying a few times. The router I have been using is now quite outdated, and doesn’t function to the standard id hope. It drops out frequently and really needs to be replaced.

I’m a little disappointed with the situation. I put up with it before but it’s now starting to have an impact. I wondered if anyone had dealt with similar issues of not having the EERO delivered?

all the best

Lewis 

[Chris-TalkTalk]

I've ordered the eero, it should be with you within a couple of working days

Chris

[lewis3112]

Hi Chris

I would appreciate it greatly if that were possible. 

I suppose its not necessarily that the current router is out dated, but more that it doesn't seem to function as well as it used to.

Lewis

[Chris-TalkTalk]

Hi Lewis,

The router that you have is a current model and still supplied but I can send you an eero as I can see that this was agreed at the time, would you like me to send one?

Chris