Eero 6 Can't Reach Internet
on 08-11-2024 06:26 PM
Message 11 of 11
I have fibre 150.. Swapped out existing router for eero 6 earlier & it said it couldn't reach the internet. Spoke via text with TalkTalk & they tried from their end, but they couldn't help & said the eero may be faulty & are sending me a new one. I didn't think that was probably the case, so I thought I'd do some research. From other threads on here, I can see there's sometimes a profile issue, so I'm thinking that may well be the problem here, so I'm hoping this can be looked into by TalkTalk.
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10 REPLIES 10
on 12-11-2024 07:02 AM
Message 1 of 11
No problem Ickle, happy to help 🙂
Chris
Chris, Community Team
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on 11-11-2024 03:34 PM
Message 2 of 11
Hi Chris.. You're my hero, thank you for sorting everything out, it's hugely appreciated!
It looked like it was going to be a project to get it sorted, but you've made it so easy.
Thanks again.. 🙂
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on 11-11-2024 03:29 PM
Message 3 of 11
Hi Ickle,
Glad to hear it's working now, yes could you just return the second eero when it arrives (you won't be charged)
I've ordered a digital voice adapter, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 11-11-2024 03:22 PM
Message 4 of 11
Hi Chris.. Wow, all that faffing on Friday & that worked instantly, so huge thanks for that!!! 🙂 I assume the replacement eero has already been despatched, so I'll just need to return that, as I received an email saying there would be a one off charge of £89 on my account.
Also, my phone plugged into my old router.. Do I assume from reading other posts on here that I need an adapter to be sent to me & if so is that something that you are able to arrange please?
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on 11-11-2024 07:37 AM
Message 5 of 11
No problem, thanks 🙂
Chris, Community Team
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on 11-11-2024 07:34 AM
Message 6 of 11
Many thanks Chris for acting so quickly! I will try as soon as I get home later & let you know.
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on 11-11-2024 07:17 AM
Message 7 of 11
Hi Ickle,
I've changed your profile, can you please retest and let me know if the eero can now connect
Chris
Chris, Community Team
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on 08-11-2024 07:20 PM
Message 8 of 11
You're welcome. 🙂
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on 08-11-2024 07:02 PM
Message 9 of 11
Many thanks for the heads up and the link.. It's greatly appreciated!
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on 08-11-2024 06:53 PM
Message 10 of 11
It can, but the support team here won't be back online until Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.
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