Eero 6 Can't Reach Internet

[Ickle]

I have fibre 150.. Swapped out existing router for eero 6 earlier & it said it couldn't reach the internet. Spoke via text with TalkTalk & they tried from their end, but they couldn't help & said the eero may be faulty & are sending me a new one. I didn't think that was probably the case, so I thought I'd do some research. From other threads on here, I can see there's sometimes a profile issue, so I'm thinking that may well be the problem here, so I'm hoping this can be looked into by TalkTalk.

[Chris-TalkTalk]

No problem Ickle, happy to help 🙂

Chris

[Ickle]

Hi Chris.. You're my hero, thank you for sorting everything out, it's hugely appreciated! 

It looked like it was going to be a project to get it sorted, but you've made it so easy. 

Thanks again.. 🙂

[Chris-TalkTalk]

Hi Ickle,

Glad to hear it's working now, yes could you just return the second eero when it arrives (you won't be charged)

I've ordered a digital voice adapter, it should be with you within a couple of working days

Chris

[Ickle]

Hi Chris.. Wow, all that faffing on Friday & that worked instantly, so huge thanks for that!!! 🙂 I assume the replacement eero has already been despatched, so I'll just need to return that, as I received an email saying there would be a one off charge of £89 on my account.

Also, my phone plugged into my old router.. Do I assume from reading other posts on here that I need an adapter to be sent to me & if so is that something that you are able to arrange please?

[Chris-TalkTalk]

No problem, thanks 🙂

[Ickle]

Many thanks Chris for acting so quickly! I will try as soon as I get home later & let you know.

[Chris-TalkTalk]

Hi Ickle,

I've changed your profile, can you please retest and let me know if the eero can now connect

Chris

[ferguson]

You're welcome.  🙂

[Ickle]

Many thanks for the heads up and the link.. It's greatly appreciated!

[ferguson]

It can, but the support team here won't be back online until Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.