Full Fibre
We’re rolling out the UK’s fastest, most reliable broadband nationwide – Future Fibre. If you've got a question about amazon eero or our fibre to the home service then this is the place for you.
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Forum Posts

Very Important V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

City Fibre Using Openreach Ducting

Having had City Fibre out some time ago when they rolled out fibre here they said that cabling would have to go through the garden so I cancelled installation. Having had a problem with broadband Openreach came out to diagnose and repair the fault, d...

Extending range

I have just upgraded to full fibre 500, what is the very best equipment to extend the range around my 4 bed house. I am paying for the speed so I might as well have it all round the house. thanks

Snowcats by First Timer
  • 1917 Views
  • 9 replies
  • 0 kudos

Cisco Any Connect VPN issues

I work for a large corporate, and over the last week or so my Cisco Any Connect VPN keeps on disconnecting. It disconnects for a minute and then reconnects, some times as often as every 5 minutes. I've worked with my IT team and it is nothing to do w...

Ben131 by First Timer
  • 2150 Views
  • 8 replies
  • 0 kudos

No updates on install date.

Hi,I signed up for an upgrade to Fibre150 almost a month ago. At that time I was provided with an install date of PM today (19th). Earlier this week I contacted support via web chat who acknowledged an issue. I was advised " The upgrade request you p...

Plazticfish by Conversation Starter
  • 9835 Views
  • 46 replies
  • 0 kudos

Not connevting to cisco any connect vpn

Since Monday 16 September 2024 I am unable to connect to my company Cisco AnyConnect VPN. I was able to previously, last successful connection on Friday 13 September 2024. I can connect to the VPN on other connections such as office WiFi and mobile h...

KatyR87 by First Timer
  • 1537 Views
  • 5 replies
  • 0 kudos

Eero ethernet connected devices not connecting

None of our ethernet connected devices are connecting to internet ( 2 PCs and Sky Q) Thanks for your response. Yes I am using a switch. Connected to that is a PC, laptop via a docking monitor, a talktalk voice digital adaptor and a Sky Q master box. ...

Eero mesh router

I’ve just ordered full fibre with the Amazon Eero router. It will have to be in a different place to my current router but today I need a wifi extender to cover all the house. Does anyone know if the Eero is stronger than the standard TalkTalk router...

Bob211 by Chatterbox
  • 1215 Views
  • 3 replies
  • 0 kudos

Missed calls every 30 minutes after having full fibre fitted.

Since our move to Full Fibre in January, our home phone registers a Missed Call every 30 minutes, at 29 minutes and 59 minutes past every hour. The phone does not ring (luckily) and no-one is calling us, but we have to delete all these 48 non-calls f...

JayDee5 by First Timer
  • 1668 Views
  • 6 replies
  • 0 kudos

fault goes round in circles

A connection test is still open because no fault has been detected. Therefore I cannot run another test, whilst it is open. Further, I cannot run a speed test because it runs into problems and does not finish. Pressing the blue contact the team butto...

grandude by Team Player
  • 1349 Views
  • 4 replies
  • 0 kudos

Full fibre

Hello, I'm really hoping someone can help me as after numerous calls & online chats, I'm no further forward. I placed an order for full fibre broadband on 3rd September, received the welcome email on 6th. I then decided that I didn't want to continue...

lxg824 by First Timer
  • 828 Views
  • 1 replies
  • 0 kudos

Channel Optimisation

Hi, The firmware on our router has recently updated and has turned Channel Optimisation back on. Can you knock it back off for me please? Cheers

Eero won’t connect to active internet

TT sent new Eero.. my old hub is working fine! The eero won’t accept incoming internet from my fibre modem. It works if I plug it into my old hub but not when plugged directly into the modem. I managed to register it that way and download updates. I ...

Moving router to another room

Hey there, I am wanting to know if I am able to have my router moved to another room, as where it is currently located will become a babies room. I am getting an attached shed in the back converted into an office and would like it moved there if poss...

Sam1237 by First Timer
  • 1092 Views
  • 2 replies
  • 0 kudos

Aborted Fibre 150 Install - Questions & Ruminations

Ordered Fibre 150 on 11th July 2024 following reminder/marketing emails that we had been out-of-contract from our Fibre 35 package for some time and there were offers to be had. Placed order via online chat and was given basic info about Eero system ...

I need a returns bag for two routers

Hi, I cancelled my contract last month and was told I would receive returns bags for my routers / equipment, which I have to return by 20th Sept and if I didn’t I would have to pay £50, but I haven’t received anything to return the goods with yet, pl...

Telephone

I currently have a Talk Talk Wi-Fi hub . There is a port on the back of this router that allows connection to my land line telephone and all is working well . Talk talk have now sent me an Eero router . On the back of the router , there is not a port...

Superq53 by Popular Poster
  • 1404 Views
  • 5 replies
  • 0 kudos

Eero 6 attached device renaming

I have just started using the Eero 6 (setting it up was an "experience" in itself, but let's not dwell on that) and I want to rename attached devices from unhelpful names such as "unnamed device". Easy? Well, not it seems. Google and even the TT guid...

Nick2345 by Team Player
  • 4061 Views
  • 12 replies
  • 0 kudos

Full Fibre in Woodbridge Suffolk

City Fibre has been installing full fibre to the streets across the town and surrounding area and I have received a letter today saying that I can now have the connection to my house supplied with a variety of service companies, Vodaphone et al, givi...

marsneid by First Timer
  • 795 Views
  • 1 replies
  • 0 kudos

Dns not recognised

When I am on search engine Google when I try click into sponsor pages it won't let me says dns not recognised this is on phone and ipads laptops every time If anyone can help with this thank you  

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Tinaking by First Timer
  • 1078 Views
  • 3 replies
  • 0 kudos