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Router

Annemarie18?
Visitor
Private Message TalkTalk
Message 2 of 2

Hi, I have closed my mother's account and wondering how I send the router back.  

 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

If it's connected with her account, you'll need to put her address details in the Private Notes section of Personal Information. 

 

Are you a Talktalk customer in your own right? Staff just need to be very clear which account is relevant as a tracking code will link the returns bag to the particular customer's account etc.

 

They can then keep track of exactly who has or hasn't returned specific equipment, @Annemarie18?.

 

So go via your avatar; settings; drop down menu. Your own details go in Personal Information and your mother's in Private Notes. Scroll down to find the button to SAVE CHANGES. 

 

Staff can easily send out a returns bag to the address you specify in Private Notes. 

Gliwmaeden2, a fellow customer.
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