If it's connected with her account, you'll need to put her address details in the Private Notes section of Personal Information.
Are you a Talktalk customer in your own right? Staff just need to be very clear which account is relevant as a tracking code will link the returns bag to the particular customer's account etc.
They can then keep track of exactly who has or hasn't returned specific equipment, @Annemarie18?.
So go via your avatar; settings; drop down menu. Your own details go in Personal Information and your mother's in Private Notes. Scroll down to find the button to SAVE CHANGES.
Staff can easily send out a returns bag to the address you specify in Private Notes.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
