I checked on the Talk Talk website to see if a full fibre upgrade was available for me as an existing customer. According to the website checker, it is available. However, when I log into my account, I do not have the option to upgrade. If I do not log in and I go through the process as a new customer, it takes me through the entire ordering process and offers me an appointment next week. When I spoke to customer services, they told me it was unavailable and that the website checker was wrong. I have since also confirmed on the City Fibre website, which gives me a complete list of available providers, including Talk Talk. Is there some reason I am not being offered full fibre as an existing client? It appears the only way for me to get full fibre is to change providers! Can someone confirm this for me one way or the other? Plenty of folks on my street have fibre. XXXXXX REMOVED FOR SECURITY REASONS
Dave Hardy
