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Eero 6 connection error

Tiernan
First Timer
Private Message

on ‎14-09-2023 05:18 PM

Message 3 of 3

I have received my new eero 6 and when I try connect it to the app it gives me an error.

It says something like the modem and eero is not connected correctly and I've tried everything to connect them correctly and it doesn't work. 

Please help

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎15-09-2023 06:22 AM

Message 1 of 3

Morning,

 

I'm sorry to hear this. Can I just confirm, does the connection work if you connect directly at the ONT with the eero removed?

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk

on ‎14-09-2023 05:48 PM

Message 2 of 3

Are you otherwise without internet? Do you have an old router that can tide you over in the meantime? The support team here won't pick this up until tomorrow at the earliest, you may do better to contact TalkTalk directly:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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