Eero 6 no external IP address

[Angel58]

2 eero sent, one worked to start with then stopped, another eero sent, more engineers still not working, eero says no external IP address, spoken to 11 different agents who all repeat the same script, im sick of being told the same thing, nothing works. I keep saying about IP address and they are ignoring it! Now sending another eero 6 which apparently I asked for(I didnt) and they want to charge me for (think again) a week without Internet, good thing I'm not working from home! All it  needs is the IP address

[Chris-TalkTalk]

Hi Angel58,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll take a look at this for you

Chris

[KeithFrench]

If you are on a CityFibre connection, then it may require a profile change to get the eero to work. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.