Eero bar code not recognised
on 27-09-2023 06:20 PM
Message 26 of 26
Our engineer came to set up our super fast broadband today, but the eero router didn't arrive until after the engineer left. All the lights are solid green on the fibre connection box, the eero is flashing green, but when I try to connect with the app or says no device found. If I try to scan the bar code it says there was an issue registering my device. On one occasion it did link but said that there modem wasn't connected correctly.
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25 REPLIES 25
on 17-10-2023 08:42 AM
Message 1 of 26
Hi Clare,
I've ordered the DVA, it should be with you within a couple of days but please allow up to 5 working days for delivery
Chris
Chris, Community Team
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on 16-10-2023 08:33 PM
Message 2 of 26
Hi, the new eero is now working, but I still don't have the phone connector for the landline. Please could someone sort this? Thanks, Clare
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on 06-10-2023 07:29 AM
Message 3 of 26
Morning,
Thanks for confirming. We've requested that a replacement eero is sent and also a returns bag so that one of the eeros can be returned. Please let us know how you get on.
Thanks
Michelle
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on 05-10-2023 04:14 PM
Message 4 of 26
Hi. Yes the old router is connected to the new ont and is working (occasionally cuts out as it did when plugged into the phone socket)
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on 05-10-2023 10:55 AM
Message 5 of 26
Could you just confirm that the old router is currently working when connected to the ONT and not the telephone socket
Thanks
Chris
Chris, Community Team
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on 05-10-2023 09:04 AM
Message 6 of 26
Yes please. Could you also ensure we get the phone adapter sent? Thanks
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on 05-10-2023 08:37 AM
Message 7 of 26
OK thanks. I think we should try another Eero, would you like me to send one?
Chris
Chris, Community Team
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on 04-10-2023 04:49 PM
Message 8 of 26
Hi, I have tried resetting the eero and it still isn't working, still not found by the app, and bar code doesn't work.
I also have not received my phone connector.
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on 04-10-2023 12:28 PM
Message 9 of 26
Hi Clarecrossland
Thanks for your reply.
You should receive a DVA (digital voice adapter) for the phone to connect.
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on 04-10-2023 12:15 PM
Message 10 of 26
I will try this later. I was also wondering if I should have received a connector for my land line? Thanks
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on 02-10-2023 07:14 AM
Message 11 of 26
Morning Clare,
I'm really sorry to hear this. Have you also tried resetting the eero? There is a video on how to do this at the bottom of this help page.
Setting up your eero | Future Fibre | TalkTalk Help & Support
Thanks
Michelle
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on 29-09-2023 05:43 PM
Message 12 of 26
@Clarecrossland, staff will be back after the weekend.
Gliwmaeden2, a fellow customer.
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on 29-09-2023 03:04 PM
Message 13 of 26
Still in need of assistance. Internet is working with our old router but the eero won't work
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on 29-09-2023 12:40 PM
Message 14 of 26
Hi Clarecrossland,
How are you getting on, do you still need assistance?
Chris
Chris, Community Team
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on 29-09-2023 08:11 AM
Message 15 of 26
That problem with the link has now been resolved, @Clarecrossland, so thank you for mentioning it.
Let us know if you still need help.
Gliwmaeden2, a fellow customer.
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on 28-09-2023 11:29 PM
Message 16 of 26
To try to crack why we can't get the link in blue writing to work from that page, @Clarecrossland, helpful to know your device model and browser(s) that you are using.
Gliwmaeden2, a fellow customer.
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on 28-09-2023 10:53 PM
Message 17 of 26
Just a thought after checking my own eero: did you include the hyphens and/or check for the difference between a letter O and a number 0?
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on 28-09-2023 10:16 PM
Message 18 of 26
Ah, sorry to learn that. Let's see what more the support team can advise.
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on 28-09-2023 09:56 PM
Message 19 of 26
Thanks for providing this. I have tried this, but it didn't recognise the number.
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on 28-09-2023 09:41 PM
Message 20 of 26
Here are the maual setup instructions:
.
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