Eero router not arrived

[TAJSC]

I am supposed to have my third (hopefully successful) engineer visits to install fibre today, but still haven't got my eero router?

Can someone please check on this?

Thanks

[Michelle-TalkTalk]

Hello again,

My colleague has looked into this for me and identified an issue that has delayed the equipment being sent. They have resolved this for me but advised that it will arrive in up to 3 working days. Apologies for this.

Can I just ask, is this an upgrade of an exisiting BB service? Do you currently have a router?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Thank you. I'm currently looking into this and will post back as soon as I have an update.

Michelle

[TAJSC]

Hi, I've completed those steps. Thank you for your quick response.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle