Eero router speed doesn’t match WiFi?

[Monkeyboy1975]

Hi all 

this may be a very stupid question

moved to a new house and got upgraded to talktalk full fibre 900 via eero router

when I moved in I did a speed test via my phone and I was getting 800mbps speed

as you can see from the two below screenshots stupid question

im now getting way below that on wifi

the eero router speed test shows the speed I’m paying for

am i being stupid or am I missing something, why isn’t the wifi speed the same same speed as eero router? It’s like the wifi speed is capped to 300’ish

thanks for any help 

 

 

[Chris-TalkTalk]

Hi Monkeyboy1975,

How are you getting on, I can see that Keith has kindly offer to assist you.

Chris

[KeithFrench]

WiFi interference has nothing to do with the number of people in the house.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

[Monkeyboy1975]

I’m the only one in the house…..🤷🏿‍♀️

 

 

[KeithFrench]

You are correct in both of your assumptions, which is what I tried to convey in my previous post. I can help you check WiFi interference if you want.

[Monkeyboy1975]

Firstly thank you both for taking the time to reply, sorry about the delay I couldn’t log back in for some reason 

ok I’ve checked my settings

my mobile phone is an iPhone 11 

It is running on 5ghz wifi when doing a speed test my mobile is right next to the eero box 

Client steering and dns caching are ON in eero settings 

I just updated the eero box and miraculously my speeds have increased (see screen shot 1 546mbps download)

Also ran a test on my mini pc (9 year old acer mini one sat next to the eero box ) download 47.39!!?😂)

also my work iPad 7th Gen I got 415mbps download 

I guess there’s two things to note

1- depending  how the eero box is feeling depends on the speeds it gives out ool

2- it’s mainly down to the actual device that’s being used and the wifi card installed 

Thanks again

 

[KeithFrench]

The Full Fibre 500 or 900 packages often mean that customers do not achieve the speeds they think they should (obviously, around 500 or 900Mbps). This is often not an issue or design of these services, but the connection between their devices and the router. The Wi-Fi network adapters in these devices often cannot deliver speeds as fast as the fibre service can.

Take the example of some older Wi-Fi 5 (802.11ac) adapters that might work at speeds up to 433Mbps, when used in a perfect wireless environment, which most homes are not. When an internet speed test is performed, the speed achieved is down to the slowest link in the chain, namely the 433Mbps Wi-Fi adapter. Speed tests in this case might achieve somewhere around 400Mbps or less.

Older Ethernet connections can suffer as well. If a device only supports the 10/100Mbps standard, not the normal 1000M (1Gbps) or even the newer 2.5Gbps available on some desktop PCs, they are likely to only record 100Mbps on a speed test.

To get close to the 500/900Mbps on a speed test, that device must either have a minimum of a 1Gbps Ethernet connection or if wireless, a much faster WiFi adapter. This would be a higher specification Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax) adapter. Even so, at these wireless speeds, signal quality must be near perfect (signal strength with very little Wi-Fi interference).

There are some basic checks that you can do to ensure that your devices have the best chance of achieving these higher speeds:-

1) Check that these devices are connected to the 5GHz WiFi band, not the 2.4GHz band and as you presumably have the eero Pro 6, then as many devices as possible should be using the 5GHz (High) band.

2) Which eero Pro 6 is each device connected to, it should always be the gateway or closest/fastest extender node. The more extender nodes that you go through to get to the gateway, the slower the speed will always be. In fact, you will probably need to be connected to the gateway to have any chance of these speeds. In addition to this, with the eero Pro 6, any device capable of a 2402Mbps link speed must be connected to the 5GHz (High) wi-fi band. The 5GHz (Low) band is not as high a specification as the high one.

3) To aid with step 2, is "Client Steering" enabled within the eero app, as well as "Local DNS Caching"?

4) Have you checked for WiFi interference, a topic that I can provide a lot of help with?

[Michelle-TalkTalk]

Morning,

Do you see the same speeds on all devices or just the phone?

Thanks

Michelle