We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Engineer didn't turn up

ClaireT6360
Popular Poster
Private Message

‎12-10-2023 07:39 PM - edited ‎12-10-2023 07:50 PM

Message 4 of 4

Hi, so an engineer was supposed to come out today to install my upgrade from fibre 65 to fibre 150. Waited in all and nothing just a reminder message. My account is also still showing i am on fibre 65.

 

Thanks

Labels:
0 Likes
3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to ClaireT6360

on ‎16-10-2023 07:27 AM

Message 1 of 4

Hi ClaireT6360,

 

I've sent you a PM to confirm some details so that we can look into this further


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

ClaireT6360
Popular Poster
Private Message
In response to Chris-TalkTalk

‎13-10-2023 02:43 PM - edited ‎13-10-2023 02:44 PM

Message 2 of 4

I have no idea to be honest, the upgrade was for full fibre 150, my package is fibre 65 though.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎13-10-2023 07:47 AM

Message 3 of 4

Hi Claire,

 

Are you upgrading to Future Fibre?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes
© TalkTalk 2024