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Engineer is booked this morning, but Yodel delivering router tomorrow

jmoorey1
Team Player
Private Message
Message 41 of 41

Morning -

I have had notification from Yodel this morning that my router will not be delivered until tomorrow. The Openreach engineer is due to arrive any minute (8am-1pm slot booked for today).

 

Can you confirm that I'll be able to use my existing router temporarily until the new one arrives?

 

I'm currently using my DSL via the TalkTalk-supplied Huawei EchoLife DG8041W Home Gateway. It has a gigabit WAN port that the ONT should be able to connect to, I just need to know what config (if any) I need to do in order to switch it from using DSL to the FutureFibre connection, or whether it'll just work.

 

This is the second attempt to have FF fitted as your team made errors when scheduling the first one, and this engineer slot has been booked since the 3rd February. The external work was completed by Openreach on 2nd February.

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