FTTP down after strong wind

[DaveC90]

Hi all,

Generally FTTP line has been great since my last issue but has seemingly dropped without warning this morning.

Im unable to run a test on my line from my account for an unknown reason.

Can anyone help me out and try to debug this?

Eero 6 wifi working fine, app reports no internet. Modem lights from left to right are blank, flashing rapidly, solid solid - all that are on are green.

Some reasonably strong winds in my area and it was working fine until about 7:20 so im assuming something, somewhere is damaged.

Apologies for no images, signal is awful here on my phone.

Thanks in advance!

[mandisa1-TT]

@DaveC90 Alternatively you can contact the live chat full fibre team via the following link: How to contact TalkTalk Broadband

[DaveC90]

Thanks for letting me know @Gliwmaeden2 hopefully this experience is a better one for me if the system has changed since my previous issue.

[mandisa1-TT]

Thank you for the support @Gliwmaeden2 

[Gliwmaeden2]

@DaveC90, it's about a year since you last had trouble with your service. The current support staff don't have access to Full Fibre systems to be able to offer support other than directing you to the dedicated team on 03451 720074 or Live Chat.

[DaveC90]

I'll pass thanks, it took me 2 days of attempts to reach spmeone who could hold a basic conversation without going through a script on that phone line last time and the only success I found was here, not to mention it doesn't open for over an hour.

[mandisa1-TT]

Hi there @DaveC90 I am sorry to hear you are experiencing issues with your connection, please contact the full fibre team via 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to assist you further and run checks on the line. Alternatively you can contact the full fibre live chat team using the following link: How to contact TalkTalk Broadband