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FTTP fault

sanders888
Participant
Private Message

on ‎09-09-2023 09:34 PM

Message 3 of 3

Hi,

 

I currently have a fault on my FTTP line. It's been total loss since Tuesday morning. I have the openreach fault refs but have no way to check them, and the ETA is pushed out everytime I have had someone check. It is an MSO for Aintree exchange, surely I'm not the only one impacted by this? To have total loss of FTTP for 5 days and counting is unacceptable. Can anybody here check the current status if I supply the refs??

Sanders
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎11-09-2023 07:19 AM

Message 1 of 3

Hello,

 

I'm sorry to hear this. Please can you add your account number to your Community Profile. Please do not post any personal information on the Community.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-09-2023 10:12 PM

Message 2 of 3

Staff are not on here at weekends, @sanders888, so you need to wait till Monday for a response from staff or contact Talktalk directly via Chat on Sunday. 

 

Phone support is not available for most purposes on Sundays. 

 

Use the blue Chat button, and check listed opening hours at the foot of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Gliwmaeden2, a fellow customer.
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