NEED SOME HELP?

TimothyJordan · ‎10-09-2024

Having had no broadband for over 4 hours,phoned and after being past to 3 different people including a manager, who was quite frankly worse than his staff, I had no satisfaction with the service to resolve the fault

Karl-TalkTalk · ‎12-09-2024

Hi @TimothyJordan

Do you still need assistance ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎10-09-2024

Hi

Also, please add your home phone number or account number to your 'Community Profile' so I can test the line for you.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎10-09-2024

Hi TimothyJordan

Sorry you are having issues with your broadband, just a couple of quick questions to help me investigate.

Do you have no connection whatsoever, or is it slow / dropping ?

Do you have a phone, and is that affected ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

NEED SOME HELP?

Failed to help me with my broadband box having a fault