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Failed to help me with my broadband box having a fault

TimothyJordan
First Timer
Private Message TalkTalk

on ‎10-09-2024 02:34 PM

Message 4 of 4

Having had no broadband for over 4 hours,phoned and after being past to 3 different people including a manager, who was quite frankly worse than his staff, I had no satisfaction with the service to resolve the fault 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-09-2024 09:42 AM

Message 1 of 4

Hi @TimothyJordan 

 

Do you still need assistance ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Karl-TalkTalk

on ‎10-09-2024 02:50 PM

Message 2 of 4

Hi

 

Also, please add your home phone number or account number to your 'Community Profile' so I can test the line for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

‎10-09-2024 02:44 PM - edited ‎10-09-2024 02:48 PM

Message 3 of 4

Hi TimothyJordan 

 

Sorry you are having issues with your broadband, just a couple of quick questions to help me investigate.

 

Do you have no connection whatsoever, or is it slow / dropping ?

 

Do you have a phone, and is that affected ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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