Fast fibre 150 constant buffering

[Ziggy64]

I live alone, only me in the house. I switched to fast fibre 150 and every evening there's an issue with buffering. I cannot watch any streaming service without constant buffering.  So every evening I turn off the Internet connection and despite doing this the interruptions don't stop. I turn Wi-Fi off and on but it makes no difference. I ran a check last night and an issue was identified but doing a fuller check via Talk Talk resulted in nothing. I didn't have this issue with my previous broadband supply.  It's a joke as this is not supposed to happen with fast fibre 150.

[siphosethu-TT]

Thank you for the support @KeithFrench 

[Ziggy64]

Thank you Keith French.

[KeithFrench]

And who told you having the router next to the TV was a good idea? I appreciate that you are non-technical & I can understand your concerns. The only way to take up your concenrns is to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 09:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

You may not always be able to speak to someone on this number; they may send you a text message instead. If that is the case, the text will contain a link to start an online chat. On that chat, you can insist on speaking to a person, but there may be a delay before you are connected.

[Ziggy64]

Thanks for your reply.  I appreciate your comments but as a non technical person I was told this fast fibre 150 wouldn't need any additional support as it would just work. Considering I live alone with minimal attached devices it doesn't work as sold. I won't switch it off at night anymore but the BT person who installed it told me to do this. 

[KeithFrench]

What about longer Ethernet cables to move the router away from your Humax device? They can be bought online in all different lengths. It is always best to look for Cat 6 minimum cables. Alternatively, power line adapters might help as a different method to extend Ethernet over your mains electricity.  Whilst your router is next to the TV, you will never get reasonable WiFi, with extenders or not. Equally, your habit of turning the router off at night will never allow your speeds to increase; it needs to be on all the time for that.

[Ziggy64]

The number you supplied relates to my phone number. I don't have a landline and my mobile is with another supplier. 

[Philile-TT]

@Ziggy64 I am going to have to ask you to please contact the full fibre team on the details below.

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[Ziggy64]

I don't have an option to move the router very far as it is attached to the Humax box. It will be very clear that I am not technical at all. 

My real issue is my tv in the bedroom. I turn the router on and off every evening before going upstairs in the hope it will make a difference but it doesn't. I have a wifi extender. 

Thanks for getting back to me. 

[Philile-TT]

@Ziggy64 are you still experiencing the issue? did you try to change the location of the router as @KeithFrench has suggested? 

[KeithFrench]

Never site any router or extender next to a TV, it is one of the worst locations possible in terms of WiFi reception, even if it is turned off.

[Ziggy64]

Hi Keith, sorry for the delay in replying.  This is the router. It is my upstairs set up that is poor. I have a wifi extender close to the tv, but it seems to make little difference. I was assured that the fast fibre would be better but it isn't. Every evening the buffering is constant. Thanks for your help with this.  Ziggy

 

[Mandisa-TT]

Thank you for assisting @KeithFrench 

[KeithFrench]

HI @Ziggy64 

Which make/model of router do you have with your FF150. The device that is buffering, I assume, is connected via Wi-Fi?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? 

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[KeithFrench]

Hi @Ziggy64 @Gliwmaeden2 

I will read through this later today and get back to you.

[Gliwmaeden2]

@Ziggy64, so is it OK in the daytime?

Any variation between weekdays and weekends?

Nearby neighbours?

Sounds like something that @KeithFrench may be able to help with.

Forum staff are on here only daytime, Monday to Friday.