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Fibre 150 and voice package

rab1949
First Timer
Private Message TalkTalk
Message 4 of 4

Hi 

Today I upgraded my broadband and phone to fibre 150 and voice package.  The advisor told me that I could still keep my landland as I use my phone a lot 

Can anyone advise if this is the case as I have read somewhere that you lose your landland with this one which concerns me.

 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi @rab1949

 

You have been on VOIP since 2023 so the only change will be the speeds. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

Don't confuse "landline" with "TalkTalk number" @rab1949.

 

If it's possible to order VOIP with your Full Fibre order, go for it. So ask to keep your TT number with VOIP.

 

If you hang onto a copper "leave behind" option, it can require longer downtime to upgrade later.

Gliwmaeden2, a fellow customer.
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ferguson
Community Star
Private Message TalkTalk
Message 3 of 4

If you have specifically ordered a Full Fibre with VoIP package then your landline number will simply be switched from a copper to digital service.