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Fibre 150 and voice package

rab1949
First Timer
Private Message TalkTalk

on ‎24-07-2024 08:39 PM

Message 4 of 4

Hi 

Today I upgraded my broadband and phone to fibre 150 and voice package.  The advisor told me that I could still keep my landland as I use my phone a lot 

Can anyone advise if this is the case as I have read somewhere that you lose your landland with this one which concerns me.

 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-07-2024 01:11 PM

Message 1 of 4

Hi @rab1949

 

You have been on VOIP since 2023 so the only change will be the speeds. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-07-2024 09:03 PM

Message 2 of 4

Don't confuse "landline" with "TalkTalk number" @rab1949.

 

If it's possible to order VOIP with your Full Fibre order, go for it. So ask to keep your TT number with VOIP.

 

If you hang onto a copper "leave behind" option, it can require longer downtime to upgrade later.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

on ‎24-07-2024 08:59 PM

Message 3 of 4

If you have specifically ordered a Full Fibre with VoIP package then your landline number will simply be switched from a copper to digital service. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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