Fibre 250 below minimum speed

[Daviddunne1]

Hi

New fibre 250 went live today and it's nowhere near the speeds indicated in my contract (280-300Mbps, Minimum of 200). As of right now, I'm getting just over 180Mbps. I've just upgraded from 150 where I was getting 151Mbps. Considering the extra money I'm paying, this is unacceptable.

I've been on chat to try to sort this out but that was about as useful as a chocolate teapot. Just automated answers and no help whatsoever.

Any help here would be appreciated.

Thanks.

[Chris-TalkTalk]

No problem 🙂

[Daviddunne1]

Ok thanks Chris

[Chris-TalkTalk]

OK thanks. Line test is passing but I can see that sync speed is a bit low (193.0Mbps) - The line management system (DLM) should increase your speed over the next few days but if it doesn't then we'll probably need to arrange an engineer visit to investigate

Chris

[Daviddunne1]

G-Fast

[Chris-TalkTalk]

Hi David,

Just to confirm, do you have a full fibre connection (FTTP) or a G.Fast connection?

Chris

[Daviddunne1]

Yep, I've tried all the basics. Unplugged for well over half an hour this morning, plugged directly into ONT, I spend most of my time with desktop with ethernet wired when online anyway, but all devices in my property showing the same results.

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. Have you tried powering down the ONT and the router and then retested the speed again?

Thanks

Michelle