Fibre upgrade

[Billhancock]

I received an email saying that my service with talktalk is being upgraded to faster fibre at no charge to me...then I get billed for faster fibre...so looks like I'm told it's an upgrade that's free...then get a bill for it....what on earth is going on ??

[Arne-TalkTalk]

Hi Billhancock

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[ferguson]

I am not sure I understand. A free upgrade means that you will carry on being charged at the same price, is that not what has happened?