NEED SOME HELP?

cj_banks · ‎12-09-2023

My Fibre500 service appears to be working well. Out of interest I ran the connection status check. It reported something along the lines of ' it appears there may be a problem with your line'. It advises me to run a line test which will disconnect my service for 5 minutes.

Can anyone advise whether the line test is appropriate for a full fibre installation or is it relevant only for copper connections?

Colin

Karl-TalkTalk · ‎13-09-2023

Hi

I would not worry about the tests via My Account, as long as your broadband is working for you without any issues.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎12-09-2023

The line tests via My Connection have been giving somewhat wayward results, @cj_banks, whether for Full Fibre / FTTC/ phone lines etc so simply, for the sake of some certainty, wait for staff to respond during the day.

Gliwmaeden2, a fellow customer.

NEED SOME HELP?

Fibre500 Connection Status