City fibre came and installed our fibre box last Thursday and unfortunately couldn’t complete due to no “light” at the pole. They returned Sunday morning unannounced whilst I was out to fix (answered on ring doorbell) the engineer said it was all outside work and that they would just get on with it. 30 mins later it was all completed on my return I had 4 green lights on the modem. Using the eero pro 6 and after downloading the app. My phone can connect to the eero when running through set upon the app, but fails during set up and says eero can’t connect to the internet. There is an exclamation mark next to WAN IP address.
I’ve call support and been on live chat for hours with now real resolve. Just keep been told to wait and it will be up and running soon.
I’ve had no “super mail” to set up my account checked junk folders too. But nobody really seems to get to a solution. Apart from wait.
after reading the threads on here waiting is obviously not going to solve the problem so can we please get someone to get this sorted!
Called the support team and was passed around 4 departments and explained my problem to each department despite having a heads up on the situation. To be told we had to be activated and they would notify me with the updates
still haven’t heard anything and I don’t know if I’m live or not
So fed up ready for cancellation
Carla
