Fibre500 Upgrade

[Markysuzy]

Hi

Hoping someone can help. 
Upgraded from Fibre65 to Fibre500 on Monday 6 Feb. I already had Full Fibre connection into my house. 
I received new eero router and Openreach installed this router on Monday. 
My question is when should I start to see increase in speed. 
I am still getting same speed as prior to upgrade.  No change. 
Thanks

[Chris-TalkTalk]

Just a quick update to let you know that this has been raised to BT Openreach for investigation

Chris

[Chris-TalkTalk]

No problem 

[Markysuzy]

OK

Thank you

[Chris-TalkTalk]

Thanks. I'll pass this to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

[Markysuzy]

Yes

had Fibre65 from December 2021

[Chris-TalkTalk]

And just to confirm, you had Future Fibre 65 before upgrading to Future Fibre 500?

Chris

[Markysuzy]

Yes

currently connected to internet

[Chris-TalkTalk]

OK thanks. Could you just confirm that you currently have an Internet connection as our system isn't showing that your router is connected

Chris

[Markysuzy]

Hi

Yes I connected my laptop directly to ONT and ran a Speedtest from internet. 
Same speed being recorded. 

[Chris-TalkTalk]

Just to confirm, you've tried connecting a device directly to the ONT bypassing the router and the speed was the same?

Chris

[Markysuzy]

Hi

Poweref down both router and ONT for 40 mins tonight

Still no change in speed at ONT. 

[Chris-TalkTalk]

OK thanks 🙂

[Markysuzy]

OK

Will do that later tonight and come back to you

Thanks

[Chris-TalkTalk]

Thanks. It does look as though the speed has been increased. Could you switch the Eero and ONT off for 30 minutes then switch back on and retest - please let us know if your speed improves

Chris

[Markysuzy]

Hi

Added account number and FTTP number also

thanks

[Chris-TalkTalk]

Thanks but could you also please add your order number or account number to the private notes section of your Community Profile

Chris

[Markysuzy]

Hi

Thanks for coming back to me. 
I have updated information as requested. 

[Chris-TalkTalk]

Hi Markysuzy,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Markysuzy]

Hi

I did power down both ONT and eero yesterday. 
Speed I am seeing at ONT is 75 download and 22 upload

This is exactly as it was last week before I had upgrade. 

Thanks

[Michelle-TalkTalk]

Hello,

What speeds are you seeing? Have you tried powering down the ONT and the eero and then retested the speeds again? What speeds do you see if you connect directly at the ONT?

Thanks