Fibre900 needs eero Pro 6E or Wifi 7 router

[bitrate]

Hello,

Can TalkTalk provide eero Pro 6E or Wifi7 router with Fibre900?

The current eero pro 6 is not capable of maintaining the fibre900 speed. 

Waste of money, if customer is paying price of Fibre900 and getting speed to Fibre500.

Can someone technical from TalkTalk take a decision on this one?

Thanks!

Wired speed test on laptop connected with eero, huge disappointment.

[KeithFrench]

Err, 802.11a does not support 160MHz channels!

Could you please answer my questions, such as what version of Windows you are using & whether the drivers for your WiFi card are up to date? There has to be a reason 

[bitrate]

Using a wide channel of 160 MHz called channel bonding.

[KeithFrench]

Hi @bitrate 

I wonder if your problems are related to your PC or your Wi-Fi driver.

Your netsh output clearly shows that your Wi-Fi Mode(Radio Type) is set to 802.11a and your TX & RX Link rates are both 1201Mbps. The legacy standard of 802.11a only supports a maximum data rate of 54Mbps; how is it achieving a rate of 1201Mbps?

What version of Windows are you running & do you have the latest drivers installed for your AX201 Wi-Fi adapter from the Intel Downloads page?

[KeithFrench]

That is your choice, but if you want to stick with the oldest 5GHz WiFi mode, you'll never get any advantages from WiFi 6. 

Why not reset your WiFi adapter properties and then investigate why you were connecting to the 2.4GHz band?

You can always force a connection to a particular BSSID on a Windows PC.

[bitrate]

Thanks, Keith.

This is where we differ, and I would not go deep technically. But I will stick with 802.11a.

[KeithFrench]

That is not the correct way to prevent connection to the 2.4GHz band. You are, as I said, using a very outdated WiFi mode, because of your configuration. Sure my way allows connection to both bands.

I have also said TalkTalk do not provide any WiFi 6E or 7 eero. That will not help you anyway, when you insist on using 802.21a, rather than 802.11ax (Wi-Fi 6).

[bitrate]

I have selected 802.11a because it supports only 5 GHz. I don't want to be connected on 2.4GHz at all.

802.11a

This option is also correct.

802.11ax

What you've selected is not ideal, and it creates more latency due to 802.11b (max. 11Mbps). With this selection, the eero (Access Point) will broadcast B frames as well, creating more congestion in the air. 

Trust me, I know what I'm talking about... I get paid to do this 🙂

TalkTalk needs to provide eero 6E for Fiber900.

[KeithFrench]

The radio type you are using is ancient; it needs to be 802.11ax (Wi-Fi 6) when using an eero. You have misconfigured your Wi-Fi card. The default options would have been best; this is what it should be:-

Set 802.11ax

[nambuso-TT]

No worries, thank you.

[KeithFrench]

Hi @nomfezeko-TT 

I will have another look in the morning.

[nomfezeko-TT]

Thank you for getting back to us. @KeithFrench, I was wondering if you could please assist? 

[bitrate]

This output I have with "netsh wlan show interface"

netsh

[nomfezeko-TT]

Hi there @bitrate, we are glad that you find Keith's response helpful, please let us know if you are still having issues on your end so that we can further help.  

[bitrate]

Hi Keith, 

Thanks, mate, for all this information; it's very helpful!

I have a wireless adapter that is capable of Wi-Fi 6 at 1.2 Gbps.

- Client Steering is ON

- Local DNS caching is enabled

I've seen other providers have consistent speed more or less, but not like TALKTALK hitting 93, 114 etc on Fiber900.

5GHz

Client-Steering

[KeithFrench]

What do you get if you run:-

netsh wlan show interface

from the command prompt?

[KeithFrench]

No problem at all @nomfezeko-TT.

[nomfezeko-TT]

@iNFAMOUS1, should you need support or some assistances, please do open a thread of your own so that we can look into the problem and we'll help you from there to prevent confusions and for a quicker resolution. 

[nomfezeko-TT]

Thank you so much @KeithFrench for stepping in and for the support with the issue reported. 

[iNFAMOUS1]

Mine almost identical... 🤣

[KeithFrench]

The eero Pro 6e or greater is not supplied by TalkTalk. 

The Full Fibre 500 or 900 packages often mean that customers do not achieve the speeds they think they should (obviously, around 500 or 900Mbps). This is often not an issue or design of these services, but the connection between their devices and the router. The Wi-Fi network adapters in these devices often cannot deliver speeds as fast as the fibre service can.

Take the example of some older Wi-Fi 5 (802.11ac) adapters that might work at speeds up to 433Mbps, when used in a perfect wireless environment, which most homes are not. When an internet speed test is performed, the speed achieved is down to the slowest link in the chain, namely the 433Mbps Wi-Fi adapter. Speed tests in this case might achieve somewhere around 400Mbps or less.

Older Ethernet connections can suffer as well. If a device only supports the 10/100Mbps standard, not the normal 1000M (1Gbps) or even the newer 2.5Gbps available on some desktop PCs, they are likely to only record 100Mbps on a speed test.

To get close to the 500/900Mbps on a speed test, that device must either have a minimum of a 1Gbps Ethernet connection or if wireless, a much faster WiFi adapter. This would be a higher specification Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax) adapter. Even so, at these wireless speeds, signal quality must be near perfect (signal strength with very little Wi-Fi interference).

There are some basic checks that you can do to ensure that your devices have the best chance of achieving these higher speeds:-

1) Check that these devices are connected to the 5GHz WiFi band, not the 2.4GHz band and as you presumably have the eero Pro 6, then as many devices as possible should be using the 5GHz (High) band.

2) Which eero Pro 6 is each device connected to, it should always be the gateway or closest/fastest extender node. The more extender nodes that you go through to get to the gateway, the slower the speed will always be. In fact, you will probably need to be connected to the gateway to have any chance of these speeds. In addition to this, with the eero Pro 6, any device capable of a 2402Mbps link speed must be connected to the 5GHz (High) wi-fi band. The 5GHz (Low) band is not as high a specification as the high one.

3) To aid with step 2, is "Client Steering" enabled within the eero app, as well as "Local DNS Caching"?

4) Have you checked for WiFi interference, a topic that I can provide a lot of help with?