Flashing amber router

[Sophiehannah]

Please can someone help. I can’t get through to talk talk it’s ridiculous. I’ve not had no internet since 24th dec. keeps flashing amber. It’s been working fine. I have tried everything. Disconnecting unplugging resetting nothing is working. 

[Chris-TalkTalk]

Hi Sophiehannah,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Sophiehannah]

Thank you

[Gliwmaeden2]

I'll try to flag that up, @Sophiehannah.

Try working through this support page:

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/29...

[Sophiehannah]

Yes it gives the options for technical difficulties and it then says they’re closed. 

[Gliwmaeden2]

If you hold a bit longer will it give a selection of options?

Important for feedback as accessibility support is also supposed to be available today. 

There's nothing concrete that we can do on the forum today, @Sophiehannah, as Talktalk staff are not back till the 27th.

[Sophiehannah]

I’m on it now and it they say they’re closed and cuts off.

[Gliwmaeden2]

You were trying to get through too early today, @Sophiehannah.

The Christmas opening hours show 9am, as listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529