Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Internet down

Davidstevens
First Timer
Private Message TalkTalk

on ‎26-12-2024 09:51 AM

Message 4 of 4

Internet has been down for 2 days constant red los  light on open reach box restarted loads of times and cables checked cannot get intouch with anyone too resolve issue 

Labels:
0 Likes
3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎27-12-2024 09:40 AM

Message 1 of 4

Hi David,

 

How are you getting on? If you still need assistance can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks
Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎26-12-2024 10:51 AM

Message 2 of 4

If trying customer services, @Davidstevens, they should be answering if you say you need technical support. 

 

Let us know if they just cut you off.

 

Most options are closed till tomorrow. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎26-12-2024 10:46 AM

Message 3 of 4

Have you turned the ONT off for a minimum of 30 mins? I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

There is a limited staff on duty here tomorrow. They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes
© TalkTalk 2026