Flashing amber router

[Sophiehannah]

Please can someone help. I can’t get through to talk talk it’s ridiculous. I’ve not had no internet since 24th dec. keeps flashing amber. It’s been working fine. I have tried everything. Disconnecting unplugging resetting nothing is working. 

[Sophiehannah]

Thank you

[Gliwmaeden2]

I'll try to flag that up, @Sophiehannah.

Try working through this support page:

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/29...

[Sophiehannah]

Yes it gives the options for technical difficulties and it then says they’re closed. 

[Gliwmaeden2]

If you hold a bit longer will it give a selection of options?

Important for feedback as accessibility support is also supposed to be available today. 

There's nothing concrete that we can do on the forum today, @Sophiehannah, as Talktalk staff are not back till the 27th.

[Sophiehannah]

I’m on it now and it they say they’re closed and cuts off.

[Gliwmaeden2]

You were trying to get through too early today, @Sophiehannah.

The Christmas opening hours show 9am, as listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529