Flashing orange light.

[celynen]

Hello, I've been without Internet since Friday evening. My sagecom fibre router has a constant flashing orange light. The lan light on the ont box comes on then off. I've tested the input speed at the ont box and it's very slow. I've explained this to a talktalk expert and had me carrying out some instructions, but to no avail. We are dependent on wifi for our tv, laptop and mobile phones.

Please help.

[celynen]

I have now tried my neighbours router, which also flashes. I believe the problem is either external or there is a problem with the ONT.

Please send someone to sort it ASAP.

Regards, John.

[celynen]

Chris, I turned the two boxes off for 40 minutes and back on but orange light still flashing and Lan light on ont box goes on and off intermittently.

[Chris-TalkTalk]

OK thanks. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[celynen]

I've changed the router to an identical one and changed the ethernet cable and double check all connections. Tested speed at ONT, which is slow 15mbps.

[celynen]

No, orange light still flashing, no Internet.

[Chris-TalkTalk]

Hi celynen,

Your internet connection appears to be up and running at the moment, is everything OK now at your end?

Chris

[Gliwmaeden2]

Staff will respond during the day but are not on here at weekends, @celynen  - just Monday to Friday.